Policies

  • Terms & Conditions

    Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Mirra's relationship with you in relation to this website. The term 'Mirra's coffee’ or ‘Mirra's’ or 'us' or 'we' refers to the owner of the website whose registered office is New no. 12, Old no. 46A, 9th Street, Tatabad, Coimbatore 641012, Tamilnadu, India. Our company registration number is 75982-47852 / 94431-47852. The term 'you' refers to the user or viewer of our website.

    • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

    • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

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    • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

    • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

    • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

    • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

    • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

    • You may not create a link to this website from another website or document without prior written consent to Mirra's personnel.

    • Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

    • By placing an order at our website, you agree to receive messages and mails in regards to your order updates.

  • Privacy Policy

    This privacy policy sets out how Mirra's Coffee uses and protects any information that you give us when you use this website. 

    Mirra's Coffee is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement. 

    Mirra's Coffee may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from February 28,2018.

     

    We may collect the following information.

    • Name of the customer

    • Contact information including email address

    • Demographic information such as pincode.

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons

    • Internal record keeping.

    • We may use the information to improve our products and services

    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

    We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 
    We use traffic log cookies to identify which pages are being used. This helps us analyses data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 
    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 
    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. 
    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible to feedback@mirras.in. We will promptly correct any information found to be incorrect.

  • Disclaimer Policy

    The information contained in this website is for general information purposes only. The information is provided by Mirra's and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. 

    In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website. 

    Through this website you are able to link to other websites which are not under the control Mirra's. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. 

    Every effort is made to keep the website up and running smoothly. However, Mirra's takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

  • Cancellation/Refund Policy

    Cancellation/Refund Policy Mirra's believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

     

    Under this policy:

    • Cancellations will be considered only if the request is made within 4 hours of placing an order. However, the cancellation request will not be entertained if the orders have been processed for shipping.

    • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

    • If there are any damages in the product while you receive it, we request you to mail to feedback@mirras.in with the attachments of the damaged product. Your order will be reissued or refunded based on your request within 12 hours.

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